The Generator Test in Wolverhampton has completed successfully.
Wolverhampton Generator Test
August 27th, 2010[Complete] Power / Rack Maintenance 04-08-10
August 4th, 2010Dear All,
It has become necessary to carry out emergency maintenance on our First Rack in the Wolverhampton Datacentre.
During these works, all servers in that rack will be powered off one-by-one, whilst we move them to a new rack which is capable of drawing up to 32amps of power, as opposed to the current 16amps limit.
We sincerely apologise for the late notice of this, but these works have only just been confirmed from the datacentre operators just over 30 minutes ago. Could we please ask that any customers wishing for their machine’s to be powered down ‘cleanly’, shut down their machines by 22:30.
We endevaour to get all machines back up as quickly as possible and again must apologise for this late notice.
Planned Window Details:
Date: 04/08/10
Time: 22:00pm onwards
Affected: Web Hosting & Reseller Hosting. Some Dedicated Servers and Colocation customers (you have recieved this email if you are affected)
Duration: ~3 hours
Below is a schedule of the maintenance window. Please note, times may vary depending on circumstances
during the day.
22:00 - The new rack will be prepared, all Core switching and PDU’s will be installed and powered on.
22:30 – Hardware will be removed from our existing rack, one machine at a time. (Our Webservers will be moved last)
23:00 – Auditing and Cabling will be taking place.
23:15 – All services should be online.
23:30+ – Final checks to ensure all auditing is complete and accurate and that all services are online.
As with any maintenance windows, our apologies for any inconvenience that may be caused but studying
network usage patterns, we believe the suggested window should cause the least disruption.
Please don’t hesitate to call me should you need any assistance during the maintenance window on my mobile (which has been emailed to you) – Thank you very much for your co-operation,
Craig Messer
[UPDATE]
This maintenance is now complete, please log a ticket if your machine is not back up.
[Resolved] LinuxWeb2 Unreachable
June 26th, 2010Good Morning,
We are aware that our secondary web-server LinuxWeb2 has become inaccessible, we are working to resolve the issue as quickly as possible.
Updates to follow
Kind Regards,
Craig Messer
*UPDATE – 01:32*
I am now going to the data centre to take a look at the issue, further updates to follow.
Craig
*UPDATE – 02:27*
After doing extensive checking on the server, we have come to the conclusion the file system is corrupt, we are now restoring backups to another server. We will update here once complete
Craig
*UPDATE – 04:17*
The method in which we wanted to transfer the backups doesn’t seem to be working at present, we have installed new hard drives into LinuxWeb2 and are re-installing right now.
Craig
*UPDATE – 07:00*
New hard drives, O/S and cPanel have been successfully installed onto this server. We have restored all websites and will continue to monitor.
Apologies for the downtime, thanks for your patience.
Craig Messer
[Complete] Webserver Migrations and Upgrades
June 3rd, 2010Due to our recent issues with delivering email, we will be moving all Web Hosting services to our Wolverhampton Network.
We are also taking this opportunity to upgrade to new, faster hardware. As always we have allocated a maintenance window which has little impact on service.
Date: 6th June 2010
Start Time:00:00
End Time:03:00
Services Affected: Web and Reseller Hosting
Note: Resellers will need to obtain new IP addresses from us. DNS propagation should complete within 24 – 48 hours.
We must apologise for the short notice but, as I’m sure you can understand our clients must come first. It’s important to us that our email services can be used without disruption.
Should any clients have any issues, please log a support ticket at the following URL: http://www.veloxserv.co.uk/clientarea/submitticket.php
Thanks for your continued support, with Kind Regards,
Craig Messer
*UPDATE*
This maintenance is now complete, if you have any issues please log a support ticket via the clientarea.
[Resolved] Aircon Redundancy Reduced in Wolverhampton 10:22
May 28th, 2010Good Morning,
This is a notification to let you know our Air Conditioning is now in a reduced state and should be treated as at-risk.
We apologise for any inconvenience and will update here as much as possible.
Craig Messer
*UPDATE – 10:50*
The necessary engineers are now on-site and are working on the issues, temprature may have increased slightly but we’ve introduced our temporary Air-Con units to take some of the load.
We will update when there is more information available.
Craig
*UPDATE – 11:30*
Engineers are still working on the issues, please rest assured that we have this under control and are making every effort to complete this work as quickly as possible.
*UPDATE – 12:00*
Airconditioning has been restored to full capacity, we are still treating this as ‘at-risk’ please await an all clear from myself.
Craig
*UPDATE – 13:30*
We are now issuing an all-clear and service has resumed to normal, should any customers have any issues with their services please let us know.
Kind Regards,
Craig Messer
Wolverhampton Generator Test
May 21st, 2010Completed Successfully.
Wolverhampton Generator Test
May 14th, 2010Completed Successfully
[Complete] Shared Web Server Maintenance.
May 11th, 2010Hi All,
On Monday 17th May, we will be performing routine server maintenance on our shared hosting servers.
This maintenance window includes security and software updates on both LinuxWeb1 and LinuxWeb2.
Date: 17-05-2010
Start Time: 00:00
End Time: 04:00
Services Affected: Web & Reseller Hosting
Affected Servers: LinuxWeb1 and LinuxWeb2
The above window will mean a reboot of each server lasting 4-5 Minutes. We will update this post once we have more information.
Sorry for the inconvenience but as always we are carrying out this work at the least disruptive time.
Craig
Wolverhampton Generator Test
May 7th, 2010Generator tested Successfully.